News Archive | Verint https://www.verint.com/news/ Customer Engagement Leaders Tue, 05 May 2026 17:29:11 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 How the Verint–Calabrio Merger Is Reshaping CX in APAC https://www.ciol.com/interviews/how-the-verintcalabrio-merger-is-reshaping-cx-in-apac-11770091 Mon, 27 Apr 2026 17:23:10 +0000 https://www.verint.com/?post_type=news-post&p=191139 The post How the Verint–Calabrio Merger Is Reshaping CX in APAC appeared first on Verint.

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]]> One-Third of Contact Center Agents Plan to Quit Amidst Rising Burnout https://customerservicemanager.com/one-third-of-contact-center-agents-plan-to-quit-amidst-rising-burnout/ Wed, 22 Apr 2026 17:25:32 +0000 https://www.verint.com/?post_type=news-post&p=191141 The post One-Third of Contact Center Agents Plan to Quit Amidst Rising Burnout appeared first on Verint.

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]]> ‘Telephony Is Commoditised’: Verint’s Ady Meretz on why CX has taken over the boardroom agenda https://www.techcircle.in/2026/04/17/-telephony-is-commoditised-verint-s-ady-meretz-on-why-cx-has-taken-over-the-boardroom-agenda/ Fri, 17 Apr 2026 17:25:30 +0000 https://www.verint.com/?post_type=news-post&p=191140 The post ‘Telephony Is Commoditised’: Verint’s Ady Meretz on why CX has taken over the boardroom agenda appeared first on Verint.

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]]> One Third of Agents Are Ready to Quit Because of AI Absence, Verint Warns https://www.cxtoday.com/contact-center/verint-contact-center-agent-retention-crisis-2026/ Thu, 16 Apr 2026 17:26:42 +0000 https://www.verint.com/?post_type=news-post&p=191145 The post One Third of Agents Are Ready to Quit Because of AI Absence, Verint Warns appeared first on Verint.

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]]> 31% of Contact Centre Agents Plan to Quit Within Six Months https://cxm.world/customer-experience/31-of-contact-centre-agents-plan-to-quit-within-six-months/ Wed, 15 Apr 2026 17:27:34 +0000 https://www.verint.com/?post_type=news-post&p=191148 The post 31% of Contact Centre Agents Plan to Quit Within Six Months appeared first on Verint.

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]]> Agent attrition rates are high, Verint survey finds https://www.nojitter.com/contact-centers/agent-attrition-rates-are-high-verint-survey-finds Wed, 15 Apr 2026 17:26:41 +0000 https://www.verint.com/?post_type=news-post&p=191144 The post Agent attrition rates are high, Verint survey finds appeared first on Verint.

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]]> Many agents plan to leave their current job, but fear of AI isn’t a big factor https://www.customerexperiencedive.com/news/many-agents-plan-to-leave-current-job/817360/ Tue, 14 Apr 2026 17:28:05 +0000 https://www.verint.com/?post_type=news-post&p=191151 The post Many agents plan to leave their current job, but fear of AI isn’t a big factor appeared first on Verint.

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]]> CUSTOMER Magazine Announces Winners of 2026 Product of the Year Awards https://www.customerzone360.com/topics/customer/articles/463448-customer-magazine-announces-winners-2026-product-the-year.htm Fri, 10 Apr 2026 17:28:07 +0000 https://www.verint.com/?post_type=news-post&p=191152 The post CUSTOMER Magazine Announces Winners of 2026 Product of the Year Awards appeared first on Verint.

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]]> The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2026 CRM Top 100 https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=174147 Wed, 01 Apr 2026 17:28:48 +0000 https://www.verint.com/?post_type=news-post&p=191155 The post The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2026 CRM Top 100 appeared first on Verint.

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]]> Verint IVA Delivers Rapid CX for Digital Identity Firm https://customerservicemanager.com/verint-iva-delivers-rapid-cx-for-digital-identity-firm/ Wed, 25 Mar 2026 03:20:33 +0000 https://www.verint.com/?post_type=news-post&p=189821 The post Verint IVA Delivers Rapid CX for Digital Identity Firm appeared first on Verint.

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]]> Is AI the End of SaaS as We Know It? https://www.cio.com/article/4146669/is-ai-the-end-of-saas-as-we-know-it.html Tue, 24 Mar 2026 03:25:08 +0000 https://www.verint.com/?post_type=news-post&p=189826 The post Is AI the End of SaaS as We Know It? appeared first on Verint.

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]]> The Best Customer Experience (CX) Conferences in 2026 https://www.cmswire.com/customer-experience/best-cx-marketing-events/ Tue, 24 Mar 2026 03:20:37 +0000 https://www.verint.com/?post_type=news-post&p=189823 The post The Best Customer Experience (CX) Conferences in 2026 appeared first on Verint.

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